These airlines are causing more and more chaos around the world, and it seems as though it will not be ending any time soon.
A regular trip with American Airlines turned into a racist encounter with an uncaring flight crew for one Black woman. The woman, who has been identified as Rane Baldwin, an AAdvantage Platinum Select/World Elite cardholder, was traveling with her white friend, Janet Novack, from Kentucky to Charlotte.
Due to her membership status, Baldwin wanted to upgrade her tickets to first class for the flight.
However, when she attempted to board the plane into first class, she was assigned a seat in the rear of the plane, while her friend Novack, who did not have a special membership, was allowed to stay in first class.
Baldwin says that she was told to move because her seat had been reassigned due to not having enough first class seats available. Also, she claimed that when she would ask the flight crew questions, she was ignored. She further claims her white friend was treated with the upmost courtesy.
Novack took to Twitter to express what they endured. She stated, “The whole reason that I was flying first class was because I was associated with her and her reservation. They were ignoring the cardholder.”
Baldwin also spoke out to express, “It was baffling and hurtful that the crew seemed completely aware of what they were doing and just didn’t care. People didn’t seem to trust me and made giant, incorrect assumptions about the relationship between my friend and me. I’m the one who bought the tickets. She was traveling with me, not the other way around.”
“When my ticket was changed and Janet’s was not, I felt like I was being sent to the back of the bus. I just kept wondering if I was in some sort of time warp. I kept asking myself, ‘is this what it felt like to be black 60 years ago?’”
However, since the incident occurred, American Airlines released a statement saying, “We have reviewed the allegations, and no discrimination occurred. After a flight was canceled, an agent inadvertently provided two first class seats to Ms. Baldwin and Ms. Novack. The passengers were not ticketed for the first class cabin, and a formal upgrade was not processed. We have apologized to both passengers for the confusion. We explained how the issue occurred, which was an error on our part.”
Ultimately, Baldwin disagreed and posted to Facebook, “Lies. Literal lies.”