An Oklahoma Burger King employee was fired after he refused to serve a deaf customer and her children at the drive-thru because the restaurant was too busy.
Cellphone footage has captured the moment when a Burger King employee in Oklahoma City refused service to Rachel Hollis,38, and her children because the restaurant was “too busy.” The incident occurred on August 21 and Hollis said the male employee denied her service due to her disability. Hollis typed the order on her cellphone and hand it to the employee but he gave her a note back and said: ‘Can’t do a full order at the window. Too busy.’ The man also told Hollis that she would have to come inside of the restaurant to make an order and said it had nothing to with her disability.
‘You have to come inside. It is too busy. Too busy, ma’am …it has nothing to do with your disability. I have a disability too,’
Hollis decided to record their encounter since it made her uncomfortable but the man ended up calling the police when she expressed her frustration and slammed the window in her face.
‘This man was stubborn. He completely ignored me. It was like I was nobody. I just wanted my food. They should treat me like hearing customers,’
Another employee decided to take Hollis’ order but she felt very dissatisfied about the entire situation since it happened in front of her two children.
‘I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right’
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The employee has been fired since the incident and the restaurant said in the statement that their employees will be participating in sensitivity training.
‘All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.’
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