Fast-food chain KFC has been forced to close most of its 900 stores in Britain and Ireland because of a shortage of chicken. You can imagine the onslaught of unhappy customers.
The company is blaming “teething problems” with its new delivery partner, DHL. KFC says the branches that are open are operating a limited menu or shortened hours. Branches in Bristol, Berkshire, Cheshire, Devon, Newcastle, Suffolk and Surrey were all affected by an issue with the chain’s new delivery partner.
The company first apologized for the problems on Saturday. In an update Monday, it listed more than 200 stores as open, but did not say when the rest might reopen.
DHL, which recently took over the KFC contract from Bidvest Logistics, said that “due to operational issues a number of deliveries in recent days have been incomplete or delayed.”
Hundreds of people posted messages of outrage on Twitter, after discovering that Kentucky Fried Chicken had run out of Kentucky fried chicken.
Some of those who’d visited the affected stores drove to nearby KFC restaurants only to find a closed sign had been placed there too.
One customer tweeted,
“Ohhhh KFC what the cluck do you think your playing at closing near enough every branch in Bristol because you ran out of chicken! It’s basically the end of the world.”
A KFC statement said: “We’ve brought a new delivery partner on board, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants is pretty complex.
“We won’t compromise on quality, so several of our restaurants in the UK are either closed, have a reduced menu, or shortened hours over the weekend.
“We want to thank our incredible restaurant teams, who are working flat out all hours to get us back up and running again,” the spokesperson added