Jack In The Box Employee Fired For Mocking Deaf Customer
A Jack In The Box employee has been fired after mocking a deaf customer at a drive-thru.
ReVae Arnaud-Jensen said she went to get food at the restaurant’s drive-thru in Campbell, California.
Arnaud-Jensen revealed that she has been deaf her entire life, but, can read lips. She said she drove up directly to the window and tried to place her order there because she couldn’t use the speaker.
Her son recorded the entire incident and the videos shows the employee tell her to move from the window, despite trying to explain that she is deaf.
“I don’t care I don’t care, go,” the employee says. You can also hear the employee tell her to shut up as she tries to explain herself. He then tells her to park away from the window and he will bring her food to her, but, she denies the offer.
“I will sit here and wait for you,” she responds. “I’m going to wait for you until I get my food and then I’ll pay you. If you want to have a lawsuit, go ahead.”
Once the employee realized he was being filmed, he mocked her sign language movements, closed the window and walked away. She said she stayed at the location for two hours and never received her food.
Since the incident, the employee has been fired and Jack in the Box released a statement,
“We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests.”