A man claims that he and his friends are forever banned from future Carnival Cruise Lines after they became stuck inside of an elevator.
According to Fox News, Jacob Burrola posted his experience on Facebook after Carnival crew members mocked him and his friends for being stuck inside of an elevator. He said that one of the crew members took a photo of Burrola and his friends through the slightly opened elevator door. Burrola added that one of the passengers inside of the elevator fainted while they waited for help.
“Crew tells passengers another 45 minutes won’t kill anyone after being stuck for over an hour with sick passengers on board”
In a video recorded by one of the Carnival crew members, Burrola is told to keep his hands away from the door and that the distress passengers would have to wait another 45 minutes inside of the elevator. After the incident, the cruise line told Burrola and his friends that they will be banned from future Carnival cruises.
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Carnival Cruise Line said in a statement that the elevator incident was caused by a passenger and his friends:
“There are always two sides to every story. We had a group of guests stuck in one of our elevators last week for approximately 30-40 minutes. Our onboard team was summoned to provide assistance. Unfortunately, because of the extensive damage to the elevator doors and cabling caused by the guests, the work took longer than expected.”
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“Given the extensive damage they caused to the elevator and their behavior towards both other guests and crew we decided it was best for this group to find another cruise line to sail.”
Press play to watch Burrola’s experience in the video below.